The Piqosity 2.0 migration just occurred on July 27th. We are aware of and actively working to patch bugs on a daily basis.

As previously announced, this is a major update of the app’s user experience including robust new features. We’re trying to minimize any pain points from the migration through intuitive design and documentation. Below are some known issues that existing users will experience.

We apologize for any inconvenience, and we appreciate your patience as we actively work to address these issues before the start of the new school year.

How to Use New Features

  1. Students – Getting Started
  2. Students – Using Personalized Practice
  3. Educators – Getting Started
  4. Educators – Creating an Assignment with Due Dates
  5. Organizations – Getting Started as a School or Tutoring Company

Known Issues

  1. Students complain that they completed an assignment but don’t see the results. First, their is a known issue that the assigning teacher is not able to view the results unless they switch into the student’s account. To see the results, you need to switch into the student’s account and click no Review > Practice. In the practice tab you should see the completed quiz with a “review” button. If you do not see the review button, the most likely cause is that the student did not click on the “Submit Assignment” button after finishing a quiz. We are working on improving the UI .
  2. For iPads and smaller screens, we’re aware that much of the user dashboard is unusable. We will make an update soon to accommodate screens as small as 10.2 inches or 1112 pixels in width.
  3. For assignments, students complain they completed the assignment but it doesn’t show as submitted. After completing and scoring a quiz, students must also scroll to the bottom of the page and click on “submit assignment.” We are working on a UI improvement to make this requirement more obvious.
  4. The app can sometimes be slow and even show Error 504 Timeouts. We are continuously monitoring for errors and actively patching the causes on a near daily basis.

Resolved Issues

  1. For completed student practice, we’re aware that in review mode it may appear as if the student did not make any answer selections. Furthermore, there are no correct/incorrect statistics appearing. The student’s work is saving, but we are tackling a database issue with properly recalling their selections and stats. To workaround this problem:
    1. Access the Student’s Dashboard
    2. Click on “Review”
    3. Click on “Questions” — you’ll see a list of every question worked including its incorrect or correct status
  2. The Add Single Student pop-up is not working correctly for organizations. The modal is loading very slowly. It should work if you load the “Students” page for at least 1 minute before trying to use the Add or Edit Student pop-up. You can also use the “Add Multiple Students.”